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Governance

Minister for Gaming and Racing David Harris provided the NSW Independent Liquor and Gaming Authority (ILGA) with updated Ministerial Directions in July 2025.

The NSW Government last issued Ministerial Directions to ILGA in 2016. Since then, there have been several changes. Following the 2022 establishment of the NSW Independent Casino Commission (NICC) and the transfer of ILGA’s casino-related functions to the NICC, ILGA and the NICC became independent staff agencies in February 2023.

The Ministerial Directions complement the Statement of Expectations which Minister Harris issued to ILGA in February 2024. Both the Statement of Expectations and Ministerial Directions are available to view below.

The Authority operates according to its Charter, and ILGA Board members and staff abide by the Code of Ethics and Conduct, which are also available to view.

ILGA publishes guidelines on its website to inform and provide guidance to stakeholders about ILGA’s processes and factors the Authority considers when making decisions. The guidelines are being progressively updated and are available below.

The Authority delegates certain functions to staff in the Hospitality & Racing Group within the Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS). The ILGA Regulatory Delegations Manual provides the framework for these decisions and is available below.

The Minister’s expectations in relation to our purpose, functions and role as an administrative decision-maker for the liquor and gaming-related industry in NSW.

Ministerial Directions issued to ILGA which complement the Statement of Expectations.

Guidelines we follow when making decisions.

ILGA delegates certain functions to staff in the Hospitality & Racing Group within DCITHS.

Our Charter supports the effective governance and operations of ILGA in line with its regulatory objectives and statutory functions.

This policy outlines the values, principles and standards of behaviour expected of Authority members and staff members of the Office of the ILGA.

Complaints

The NSW Independent Liquor and Gaming Authority is a public authority covered by the NSW Ombudsman scheme. The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. 

 

Make a complaint

For information about the NSW Ombudsman, including when and how you can make a complaint, visit the NSW Ombudsman.